Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned up to 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@roamingpulse.com to get our physical address to send your product. and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should contact us so that one of our customer service agents can give you the required information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@roamingpulse.com for questions related to refunds and returns.

At RoamingPulse, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and refunds under the following conditions:

1. Eligibility for Returns and Refunds

• You may request a return or refund within 14 days of your purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (such as an order confirmation or receipt) is required for all returns and refunds.

2. Non-Returnable Items Certain items cannot be returned, including:

• Perishable goods (such as food or supplements)
• Personal care and hygiene products (for health and safety reasons)
• Digital products and gift cards
• Any item marked as final sale

3. How to Initiate a Return or Refund To request a return or refund, please follow these steps:

1. Contact our customer support team at info@roamingpulse.com within 14 days of your purchase.
2. Provide your order details and reason for return.
3. If your return is approved, we will provide instructions on how to send the item back.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at info@roamingpulse.com with photos of the damaged item.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Changes to This Policy We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us If you have any questions regarding our Refund and Returns Policy, please contact us at:

info@roamingpulse.com

By making a purchase from RoamingPulse, you agree to the terms outlined in this Refund and Returns Policy.